We have a few steps needed to start your new service with Echo911.
Please follow the directions below to start service with Echo911, unless you are a goverment or municipal customer. Government / Municipal customers please call 256-888-8911 or email firstname.lastname@example.org for special account setup and pricing.
Read all instructions before starting the ordering process. We regularly receive multiple calls from persons (sometimes the same person, several times) saying they are having trouble ordering, but they never made it past step 1.
Please note you will be creating a total of 2 accounts, one in our customer portal and one in our onboarding system. If you have questions, please call us at 256-888-8911.
If you are wanting dispatching services complete all 4 steps, but if you only want talk-around then complete steps 1 and 4.
Create a client portal account by going to Client Portal and clicking "Create Account".
If you are attempting to order after creating your account in the client portal then please read all of the instructions before continuing.
Navigate back here and go to the next step.
Create an onboarding account by going to Onboarding, create an account, and fill out the form completely. (This and the client portal are two separate logins) If you are a Pennsylvania State Constable then there is a special onboarding for you, please make sure to fill out the correct one.
This is also where you will go to update your onboarding in the event of site, employee, or service changes to your account.
This can be updated at any time. However, it can take up to 72 hours to have this reflected in our CAD system.
Open a ticket with the subject line and body of "New Service" to let us know you are done with the above two steps. Please also include any questions you may have.
Please keep an eye on replies from this ticket as we will have clarifying questions.